Frequently Asked Questions
Everything you need to know about shopping with Plum.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
How do I return an item?
We offer a 30-day return policy. Simply visit our returns portal, enter your order number, and print your prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey.
Do you offer international shipping?
Currently, Plum ships to the United States and Canada. We are working on expanding our delivery services to more countries soon.
How can I contact customer support?
Our team is available Monday through Friday via email at [email protected] or through our live chat feature on the website.